Hester Canterbury is now accredited against the ARVAS Standards!

August 25, 2023

Quality achievements by local Retirement Community/Village

Hester Canterbury has been formally recognised for their commitment to quality improvements, implementation of effective systems, processes and team work against the Australian Retirement Village Accreditation Scheme (ARVAS) Standards with the award of accreditation by Quality Innovation Performance Limited (QIP).

ARVAS is co-owned by the Property Council of Australia and Leading Age Services Australia (LASA) and is independently operated on their behalf by QIP.

QIP is Australia’s most comprehensive not-for-profit accreditation organisation, dedicated to delivering accreditation and support services to a diverse range of health and community organisations.

“Accreditation is a major achievement and a clear demonstration that Hester Canterbury is committed to providing their residents with a high quality living environment.” said Mr Gary Smith, Chairman of QIP, said.

“Accreditation is more than a compliance-based program, it recognises strengths and areas for improvement, which helps villages/communities to identify key quality improvement priorities. This should be commended, and QIP congratulates Hester Canterbury on reaching this national benchmark” Mr Smith stated.

Becoming accredited against the ARVAS Standards involves a thorough and wide-ranging review of the village/community across multiple areas, including governance, communication, corporate systems, quality of service delivery, environment, team work and relationship management. In order to demonstrate and achieve accreditation against the ARVAS Standards, Hester Canterbury undertook an internal self-assessment, followed by an external assessment conducted by an experienced, external QIP Assessment Team.

Many of the Hester Canterbury staff played a valuable role in ensuring the Standards are met. The recognition of achieving accreditation gives our dedicated team a well-deserved feeling of accomplishment and pride, while reassuring our residents of the high standards we adhere to.

Hester Canterbury is proud to display the QIP accredited symbol.

We want to communicate to our residents that their home and independent living environment is our priority. QIP accreditation shows we are committed to providing a quality village/community based on professional Standards and continuous quality improvement.

For further information on QIP, please visit www.qip.com.au or phone 1300 888 329.