We welcome your views and use them to improve our services. Customer feedback is valuable in helping us to understand your expectations of the care and services you receive, and in identifying service improvements we can make.
We would encourage you to discuss any of your comments and concerns with a staff member. You can also use this feedback form to let us know.
Should you feel that you need assistance with a management complaint or that you are not satisfied with the response you received from BASScare, you can contact:
Consumer Affairs Victoria (CAV)
Postal Address: GPO Box 123, Melbourne VIC 3001
Helpline Telephone No: 1300 558 181
Website: http://www.consumer.vic.gov.au
Dispute Settlement Centre of Victoria (DSCV)
Helpline Telephone No: 1300 372 888
Website: http://www.disputes.vic.gov.au
Victorian Civil and Administrative Tribunal (VCAT)
Postal Address: GPO Box 5408, Melbourne VIC 3001
Telephone No: 1300 018 228
Website: http://www.vcat.vic.gov.au